Alert Management
Every alert, prioritized and accounted for.
HealthCoreNotify classifies incoming alerts by priority and category the moment they arrive, so operations teams can see what needs attention first and confirm nothing was missed.
18
Critical, active
64
High priority
1,204
Resolved today
Priority levels
Every alert is assigned one of four priority levels that determines routing speed and escalation timing.
Critical
Immediate response
Delivered through every configured channel simultaneously. Escalates in under two minutes if unacknowledged.
High
Prompt response
Routed to the primary on-call contact with escalation after ten minutes without acknowledgment.
Standard
Same-shift response
Delivered to the assigned team through their preferred channel during the active shift.
Informational
No action required
Logged and visible in the dashboard without triggering a direct notification.
Alert categories
Filter by category to see how each type of alert is currently configured.
Critical Lab Result
Sent to the ordering physician and covering nurse simultaneously.
Patient Deterioration Flag
Triggered by early warning score thresholds from monitoring systems.
Coverage Gap
Unfilled shift alerts sent to the staffing coordinator queue.
Equipment Fault
Routed to biomedical engineering with unit and asset tag attached.
Inventory Threshold
Sent when stock for a controlled substance falls below its set level.
Access Anomaly
Flags unusual badge activity for the security operations contact.
Reading a status indicator
Every alert carries one of five statuses as it moves through the system.
| Status | Meaning | Typical Duration |
|---|---|---|
| Queued | Alert received and awaiting routing. | < 1s |
| Sent | Delivered to the recipient's channel, awaiting confirmation. | 1–5s |
| Acknowledged | Recipient confirmed receipt, closing the loop. | Varies |
| Escalated | No acknowledgment within the window; sent to the next contact. | 2–10 min |
| Expired | Alert window closed without acknowledgment; logged for review. | — |
The response workflow, end to end.
Response workflows are configured per department, so a critical lab alert and a facilities fault follow different escalation paths without any manual setup.
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1
Assignment rules determine the first recipient based on role and schedule.
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2
Escalation chains define who is contacted next, and after how long.
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3
Resolution records capture who acknowledged the alert and when.