Communication Channels
Six channels, one routing decision.
Each alert is matched to a delivery channel based on priority, recipient preference, and department policy — without staff needing to check multiple systems.
SMS Messaging
3.2s avgDirect text delivery to a staff member's registered mobile number.
Secure Email
8.1s avgEncrypted email delivery for detailed or documentation-heavy alerts.
Push Notification
0.6s avgMobile app alerts with one-tap acknowledgment built in.
Voice Call
11.4s avgAutomated voice calls for alerts that can't rely on a screen being checked.
Secure Portal
5.7s avgIn-portal messaging tied to the recipient's existing workstation login.
Pager Relay
2.9s avgLegacy pager support for departments still standardized on paging.
How delivery method is chosen
Three factors determine which channel an alert uses, in this order.
STEP 1
Priority Level
Critical alerts use every available channel at once; lower priority alerts use one.
STEP 2
Recipient Preference
Staff set a preferred channel order for anything below critical priority.
STEP 3
Department Policy
Department administrators can lock specific alert types to specific channels.
Department routing that mirrors your org chart.
Routing rules are built around your existing departments and on-call schedules, not a generic template. When a schedule changes, routing updates with it automatically.
- Emergency Department Push + Voice
- Laboratory Services SMS + Portal
- Facilities Management SMS + Email
- Pharmacy Portal + SMS
Internal messaging, kept separate from alerts.
Beyond automated alerts, teams use HealthCoreNotify for direct internal messages — shift handoffs, department updates, and coordination notes — without mixing that traffic into the alert queue.
Team Threads
Department-scoped conversations tied to a shift or unit.
Handoff Notes
Structured shift handoff messages attached to a unit's timeline.
Broadcast Notes
One-to-many updates sent to an entire department or site.
Preferences staff actually control.
Below critical priority, every staff member sets their own channel order, quiet hours, and backup contact — so the system respects how people actually want to be reached.
